Has my order shipped?
Login to your account under "My Account/Order Status" link at the top right hand side of our site to check your orders status.
How do I track my order?
Login to your account at the link at the top right hand side of our site to track your order. A tracking number will also be emailed to you upon shipment.
My order never arrived.
Be sure to login to your account or check your email for your tracking number. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment
Please contact us for further assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
How do I create an account?
Please click the account icon in the top right hand corner to create your account.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the account login in the top right hand corner. Under the login box you'll see a link that says "Forgot your password? Click there. That link will send an email to you with your password.
How do I return my product?
Please see our Terms of Service for complete details regarding our return policy.
Shipping & Returns
When will my order ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
What is your return policy?
Please see our return policy for further details.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
What are your shipping rates?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.